At Gwiji, we value the privacy of our users above all. Accordingly, we do not compromise when it comes to compliance with the Data Protection Act, 2019 along with other legislations protecting online user activity.
All cleaners and other service providers getting business through the Gwiji mobile application must consent to be of 18 years and have no criminal record under the laws of Kenya, or any other country.
All cleaners and other service providers getting their business through the Gwiji mobile application must submit a copy of the national identification card for records and must be willing to provide a certificate of good conduct upon request.
All cleaners and other service providers getting their business through the Gwiji mobile application agree to be subjected to background checks when deemed necessary, the outcome of which may result in deactivation from the service.
All cleaners and other service providers getting their business through the Gwiji mobile application will be considered as independent contractors and not employees. Therefore, they will not be privileged to employee benefits such as: insurance, pensions, allowances, unions and leave, among others.
Contracted cleaners and service providers getting their business through the Gwiji mobile application will be required to pay a 20% commission per task accomplished.
Cleaners and other service providers getting their business through the Gwiji mobile application will do so at their own discretion. When a cleaner accepts a client’s requests, they have made a commitment. If the cleaner or any other Gwiji service provider fails to fulfil their commitment to their client, Gwiji reserves the right to terminate their contract with said cleaner/service provider.
Cleaners and service providers getting their business through the Gwiji mobile application will be required to exercise a high level of discretion and professionalism. As a consequence, sharing client information, such as client location, with other parties not pertinent to such information will immediately result in deactivation from the platform and forwarding of cleaner details to police authority.
In the event of customer complaints such as theft, dispute or lack of professionalism, Gwiji reserves the right to terminate their contract with the involved cleaner/service provider.
By using the Gwiji mobile application, clients acknowledge that they are at least 18 years of age, and thus qualify as adults under the laws of Kenya
Persons who are not of legal age engaging with the Gwiji mobile application will be deactivated once reported or found out, and their data effectively deleted from the platform
Clients using Gwiji mobile application acknowledge that they will only use the platform only for the purpose of accessing the services provided by Gwiji cleaning services. Any other use of the mobile application to engage in illegal activities will be followed up with deactivation from the service and forwarding of the pertinent party’s details to police authority.
Clients who are unhappy with services provided by contractors working under Gwiji should air their concerns through the established channels i.e. ratings, comments or reaching out to Gwiji customer service for follow up. Clients who take any other action that may in any way endanger the safety of casual cleaners will be subject to deactivation, litigation and penalties.
Gwiji Cleaning Services Ltd. indemnifies itself from any damages incurred by the cleaner within the client’s premises. This includes any damages that may occur during the cleaning process. Clients are advised to be watchful of cleaner movements within their premises and only allow them in to their residence when absolutely necessary.
Gwiji reserves the right to deactivate clients from the platform as a consequence of misbehavior, improper usage or harassment of cleaners.
At Gwiji we are committed to protecting the personal information of our clients and their right to privacy.
Gwiji will only collect information shared by users of our services of their of volition when they download the mobile application or visit our website. This information is inclusive, but not limited to: name, phone numbers, physical locations, date of birth and billing information.
The purpose of collecting client information will only be for the purpose of aiding in the delivery of the services which Gwiji is set up to provide. In line with this, the information collected will not be shared with any third party without the consent of the pertinent parties.
The information collected on our clients will be stored only as long as is necessary to deliver our service or as long as required by law in the fulfilment of obligations such as tax, accounting and any other legal requirements.
Once there is no further legitimate reason to keep client information, it will be deleted, anonymized and if not possible, securely stored in back-up servers isolated from further processing until deletion is possible.
At Gwiji, we will not knowingly collect information from minors, who as per the laws of Kenya, are defined as persons under the age of 18.
Gwiji cleaning services limited reserves the right to edit or modify the Privacy Clause and Terms and Conditions to better communicate acceptable usage of our service or to reflect new developments that might otherwise not have been captured within the existing contract.